Privacy Policy

1. Introduction

Jay Jinendra Health Care ("we", "our", "us") is a home healthcare service provider based in Ahmedabad, Gujarat, India. In this Privacy Policy, references to "Jay Jinendra Health Care", "we", "our", or "us" mean the entity operating the website and providing home care, caregiver, and related healthcare services.

This Privacy Policy describes how we collect, use, store, and disclose information in connection with:

• Our website and any subdomains
• Contact forms, inquiry forms, and service request forms
• Phone, email, and in-person communications
• Offline interactions including service delivery and visits

By using our website or availing our services, you agree to the practices described in this policy. If you do not agree, please do not use our website or provide your information.

2. Definitions

3. Information We Collect

4. How We Use Your Information

We use the information we collect for the following purposes:

• Providing services: To deliver home healthcare, caregiver assignment, scheduling, and related services you request.
• Responding to inquiries: To answer your questions submitted via contact forms, phone, or email.
• Communication and notifications: To send service-related updates, appointment reminders, and, where you have consented, informational or promotional communications.
• Analytics and service improvement: To understand how our website is used and to improve our services, subject to applicable law.
• Legal compliance: To comply with applicable laws, regulations, court orders, or government requests, including under the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.

5. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Third-party service providers (verified sub-processors): We may engage service providers who assist us in website hosting, analytics, payment processing, or communication. Such providers are bound by contractual obligations to protect your data and use it only for the purposes we specify.
• Legal requirements: We may disclose information when required by law, including in response to lawful requests by law enforcement, courts, or regulatory authorities, or to protect our rights, safety, or property.
• Service delivery partners: Where necessary for providing care (for example, with assigned caregivers or nursing staff), we may share relevant information limited to what is necessary for safe and effective service delivery.

6. Cookies and Tracking

Our website may use cookies, session storage, and similar technologies. "Cookies" are small text files stored on your device when you visit our website.

• Essential cookies: Required for basic site functionality (e.g., security, load balancing).
• Session data: Used to maintain your session during a visit.
• Analytics: We may use optional analytics tools to understand usage patterns. Where used, we aim to minimise identification of individuals.

You may disable or block cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. You can also opt out of non-essential analytics where we provide such an option.

7. Data Security

We implement reasonable security practices and procedures in line with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable law. These measures include:

• Encryption of data in transit where feasible (e.g., HTTPS)
• Access controls and limitation of access to personal information on a need-to-know basis
• Secure storage and handling of sensitive personal data
• Regular review of our security practices

No absolute guarantee: While we strive to protect your information, no method of transmission or storage over the internet is completely secure. We cannot guarantee absolute security of your data and shall not be liable for unauthorised access arising from factors beyond our reasonable control.

8. Children's Privacy

Our website and services are not intended for users below the age of 18. We do not knowingly collect personal information from individuals under 18. If you are a parent or guardian and believe we have collected information from a minor, please contact us and we will take steps to delete such information.

9. User Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal and operational retention requirements.
• Opt-out: Opt out of marketing or non-essential communications and, where applicable, withdraw consent.

To exercise these rights or for any privacy-related request or grievance, please contact our privacy contact officer using the details provided in Section 12. We will respond in accordance with applicable law.

10. Cross-Border Data Transfer

Our primary operations and data processing are conducted within India. We store and process personal data in India, and Indian law shall be the primary jurisdiction for the purposes of this Privacy Policy and any disputes arising therefrom. Where we engage service providers outside India, we take reasonable steps to ensure appropriate safeguards in accordance with applicable law.

11. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Changes will be effective upon posting on this page, with an updated "Effective Date" or "Last Reviewed" date as applicable. We encourage you to review this policy periodically. Your continued use of our website or services after any change constitutes acceptance of the revised policy, to the extent permitted by law.

12. Contact Information

For any questions, requests, or grievances relating to this Privacy Policy or our handling of your personal data, please contact our privacy contact officer: