Privacy Policy
Last Updated: January 2026
Welcome to Jay Jinendra Health Care. We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our caregiver services.
1. Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Name, email address, and phone number
- Residential address and location details
- Date of birth and demographic information
- Medical history and health conditions (for care purposes)
- Payment and billing information
- Emergency contact information
- Preferences for caregiver services
Automatically Collected Information
When you visit our website, we automatically collect:
- Browser type and IP address
- Pages visited and time spent on each page
- Referring URL and exit pages
- Device information and operating system
- Cookie data and similar technologies
- Location data (with your permission)
2. How We Use Your Information
We use the collected information for:
- Providing and improving our caregiver services
- Processing service requests and bookings
- Sending service updates and notifications
- Processing payments and managing billing
- Communicating with you about your services
- Matching you with suitable caregivers
- Responding to your inquiries and customer support
- Analyzing usage patterns to improve our platform
- Complying with legal and regulatory requirements
- Sending promotional materials (with your consent)
- Monitoring and preventing fraudulent activities
- Ensuring the safety and quality of our services
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- With Caregivers: We share relevant medical and service information with caregivers assigned to you for quality care.
- Service Providers: With third-party vendors who assist us in payment processing, analytics, and customer support.
- Legal Requirements: When required by law, court order, or government authority.
- Business Transfers: In case of merger, acquisition, or sale of company assets.
- With Your Consent: For purposes you explicitly authorize.
4. Data Security
We implement comprehensive security measures to protect your personal information:
- SSL/TLS encryption for data transmission
- Secure servers with firewalls and intrusion detection
- Regular security audits and updates
- Access controls and employee authentication
- Encrypted storage of sensitive information
- Regular backups to prevent data loss
Note: While we strive to protect your information, no system is 100% secure. We are not responsible for unauthorized access due to factors beyond our control.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
- Essential Cookies: For site functionality and security
- Performance Cookies: To analyze website usage
- Marketing Cookies: For targeted advertising (if you consent)
You can control cookie settings through your browser. However, disabling cookies may affect website functionality.
6. Your Privacy Rights
You have the right to:
- Access your personal information and request copies
- Correct inaccurate or incomplete information
- Delete your personal information (upon request)
- Opt-out of marketing communications
- Object to data processing for specific purposes
- Port your data to another provider
- Withdraw consent at any time
To exercise these rights, please contact us at the email address provided below.
7. Retention of Information
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We typically retain data for:
- Active service period plus 2 years for billing records
- Backup data for up to 90 days
- Legal holds as required by law
You can request deletion of your data, subject to legal and operational requirements.
8. Third-Party Links
Our website may contain links to third-party websites and services. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.
9. Children's Privacy
Our services are not intended for individuals under 18 years old. We do not knowingly collect personal information from children. If we become aware of such collection, we will take immediate steps to delete the information.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@jayjinendra.com
Phone: +91-79-XXXX-XXXX
Address: Jay Jinendra Health Care, Opp. Lucknow Jalebi, Parashi Agiyari Road, Raipur Darwaja, Ahmedabad, Gujarat
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about how we protect your information.
12. Legal Compliance
Jay Jinendra Health Care complies with applicable data protection laws and regulations, including:
- Information Technology (Reasonable Security Practices and Procedures) Rules
- Digital Personal Data Protection Act, 2023
- Consumer Protection Act, 2019
- Healthcare Data Protection Standards
Your Acknowledgment
By using Jay Jinendra Health Care services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services immediately.
